Create a crisis action plan Coursework Example | Topics and Well Written Essays - 500 words

Create a crisis action plan - Coursework Example It is also important for the management to attempt to create goodwill in the company so that it can have a good image in the eyes of the (Flippo, 1961). There are different steps that can be taken when resolving conflicts in an organization. According to Armstrong (1994), there are mainly four stages that are involved in conflict resolution which involve the following: carry out research about the root cause of the conflict, design an action plan, implement the plan and finally evaluate the effectiveness of the crisis action plan. Some claims of sexual harassment that are reported in the organization are baseless hence the need to conduct some investigations to establish if the case has actually happened. In the event that sexual harassment claims are real, a proper course of action will be required in order to rectify the issue so that the parties involved can work together in harmony again. The action plan ought to involve the parties involved in the case of sexual harassment. This action plan should not only be limited to the people who are directly involved in the case but should be a leading example to the would be offenders in the future. The people involved should be brought to the drawing table where their case is openly discussed. The views of both parties are taken into consideration and a solution that is satisfactory to both parties is found. For the sake of progress and unity in the organization, reconciliation is the way forward when the offender and the victim have understood each other and hav e agreed to forgive each other. Thus, in the case highlighted above, the action plan involves the parties involved burying the hatchet and working together in unity. However, this course of action ought to be implemented by a responsible person like a leader in the organization. In order to implement this course of action, the leader should make sure that the people involved do not revert to the issue again but they should just focus on